DIGITAL

blog posts

Creating a Support-Driven Culture

for GetFeedback / February 2018

I spoke to Mat Patterson ('Customer Champion' at Help Scout) about employee engagement, remote-first culture, and giving customer support a seat at the table.

Read on

Why are we still talking about how to prevent Utis?

for Uqora / January 2018

One in five women suffer from chronic UTIs, but it's still taboo to talk openly about this
gendered health problem.

Read on

 
 

video

 

what is customer experience?

GetFeedback / Fall 2017

I wrote the script and developed the storyboard for our first "explainer" video—a fun and (literally) hands-on project.

 

Podcast

 

How to focus, prioritize, and stay organized with your marketing

CoSchedule / June 2017

I appeared on CoSchedule's Actionable Content Marketing podcast and shared tips on developing and executing a content marketing strategy as a one-person content team.


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LAUNCHING A STRATEGIC CUSTOMER FEEDBACK PROGRAM

GetFeedback / Fall 2017

I wrote this 10-step guide as a handout at Dreamforce 2017.

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Getaways: "Natural nirvanA"

Santa Barbara Magazine / Winter 2013

This destination feature dives into the deep blues of Fiji's Laucala Island and its exclusive resort. It's extravagant and excessive, but that's Santa Barbara for you. Here are a couple highlights.

giving back: "Reviving the Sea"

Santa Barbara Magazine / Summer 2013

The Fish Reef Project works to restore and conserve California's coral reefs. This article charts the early success of the nonprofit's $1.5 million coastal project. Here's an excerpt.

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BEST OF: "after hours appetitE"

Santa Barbara Magazine / Spring 2013

Santa Barbara Magazine's annual Best Of issue features the city's must-visit spots. As usual, I focused on the food. Here are five quick features from my restaurant roundup.